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1. Pagerduty Slack Integration Not Working
2. Pagerduty Slack App
3. Pagerduty Slack Integration
4. Pagerduty Api V2

PagerDuty integrations with Slack Use Zoho Flow to integrate PagerDuty with Slack, in atleast 30 different ways, without writing code. Automate any tasks that keep you away from what you do best.

Use Zoho Flow to integrate PagerDuty with Slack, in atleast 30 different ways, without writing code. Automate any tasks that keep you away from what you do best.

• With the certified bi-directional Slack integration, users can collaborate and trigger, view, acknowledge, and resolve PagerDuty incidents directly in Slack. Integration setup and authentication can be completed effortlessly, allowing users to quickly integrate PagerDuty and Slack in their incident resolution workflows.
• Mike Clapson, former Slack Enterprise sales leader, joins as strongDM's first Vice President of Sales, and Nisha Ahluwalia, previously CMO at PagerDuty, has joined the company as its first Chief.

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All Triggers - A trigger kickstarts the flow

New Notification

Triggers when there is a new notification

New or Updated Incident

Triggers when new incidents are created, or when existing incidents change state

Message starred

Triggers when a message is starred

Channel created

Triggers when a new channel is created

Message posted to public channel

Triggers when a new message is posted to the selected public channel

Message posted to private channel

Triggers when a new message is posted to the selected private channel

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All Actions - Action are the automated tasks

Find User on Call

Finds the user on call for a specific schedule

Fetch user - By name

Fetches the details of an existing user by name

Set channel topic

Sets the topic for the selected channel

Fetch user - By username

Fetches the details of an existing user by username

Send public channel message

Sends a message to the selected public channel

Update profile

Updates the profile information for the selected user

Send private channel message

Sends a message to the selected private channel

Send direct message

Sends a direct message to the selected user

Fetch user - By ID

Fetches the details of an existing user by ID

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What is Zoho Flow?

Zoho Flow is an integration platform that helps you connect your apps without any code. Automate complex business workflows within minutes. Set a trigger, add actions, use Delays and Decisions to create your entire workflow on an easy to use builder.

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Webhooks

Use the webhook trigger to receive data from a wide range of services in multiple formats, including JSON, form data, and plain text.

Schedules

Execute actions automatically at specific times every day, or on a particular day of every week, month, or year.

Decisions

Include if/then branches to have your workflows carry out different sets of tasks based on the conditions you specify.

Delays

Set time delays between any two actions in your workflow. Stall actions for hours, days, weeks, or even until a specific date.

Custom functions

Write simple scripting functions to format data, call web APIs, send emails, and more.

Effective PagerDuty Incident Response in Slack

SlackOps for PagerDuty

View all blogs in this series here.

Slack has been taking the business communications industry by storm. This is also true for collaboration and coordination of incidents. Every day more and more enterprises are discussing, diagnosing, and solving incidents through Slack. While Slack is an amazing platform for collaboration, it is not an incident response platform, nor well suited to driving effective process. To deliver an effective PagerDuty Incident Response in Slack you need help and RigD is the solution!

Pagerduty Slack Integration Not Working

In this series we have highlighted the key elements of an effective incident response process based on industry best practices, including PagerDuty’s PagerDuty’s incident response documentation. Each part in the series will discuss the purpose and value of each of these elements, show how to implement it in Slack using RigD, and give you a sense of the time and cost impact. Let’s take a quick look at the topics covered.

Part 1- How to Open PagerDuty Incidents from Slack

Opening an incident in Slack can save a good amount of time, but more importantly can significantly reduce the complexity as compared and training effort to opening an incident through the PagerDuty web UI. If you are opening a lot of manual incidents at your organization this is a must read.

Part 2 – PagerDuty Who is On Call from Slack in under 10 seconds

Getting to the right person fast saves a tremendous amount of wasted time in incident response. Identifying who is on call and connecting with them is at the core of what PagerDuty does, and tracking it down in Slack can save even more time in Slack.

Part 3 – PagerDuty Slack Integration: Automatically Open a Slack Channel for Incidents

You wouldn’t be reading this blog if you were not already using Slack to collaborate on incidents. However, there is a substantial benefit to utilizing a dedicated Slack channel per incident or at the lease a Slack Thread. This part will show you how to make that easy.

Part 4 – PagerDuty Incident Status in Slack

Incident updates are a key part of keeping everyone aligned, both internally and externally. A timely external update can be the difference between keeping and loosing a customer. Never miss an update by driving them through Slack.

Part 5 – Take Command of your PagerDuty Incident Response

Technical incident response has been modeled after military and emergency services incident response. Identifying who is in command and executing an established triage are crucial for both. They can be done with easy using RigD in Slack.

Part 6 – Automate PagerDuty Incident Postmortems to Drive Improvement

The final and most critical element of the incident response is postmortems. Utilize Slack and RigD to ensure you never miss a postmortem and drive a better process.

The Impact of an Effective PagerDuty Incident Response

Pagerduty Slack App

In each part we take a look at the time and cost savings that can be realized from running an effective PagerDuty incident response process in Slack. To demonstrate the value we leverage the data found in the Rand Group report, $5,600 cost per minute of downtime for an enterprise, and from the PagerDuty ROI study which computed an average of 20,483 incidents and 14 outages across the enterprises included in the study. Each of the elements discussed provides meaningful savings, but in aggregate it’s truly impressive. At 2,162 hours of savings using RigD is like adding an extra team member. Reducing the outage costs related to these by 80% is sure to get everyone looking at the bottom line excited. Most importantly though your customers will appreciate that they can get on with their business faster. Even if your operational work load is only a fraction of these enterprise benchmarks the benefits still demand you take a look at how to RigD can transform your operations.

Pagerduty Slack Integration

Schedule a Demo and meeting with the Crew to learn more.

Pagerduty Api V2

Learn more about RigD here, and give our Slack App a try.