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The StoreFront events shows 'Event ID 4003'.

Solution

Complete one of the following procedures to fix the issue:

1. Upgrade to StoreFront 2.6.

2. Change the server bypass behaviour as mentioned in the eDocs - Configure server bypass behavior.

1. Either use HTTP (Port 80) or you can setup the controller to use HTTPS as mentioned in the eDocs - Use SSL on Controllers and change HTTP/HTTPS ports.

2. To change the port in which StoreFront and the XD controller communicate:

   Open StoreFront console > Stores > Manage Delivery Controllers (on the Actions Pane), click on the controller and then Edit.

   Note: This is only the communication between StoreFront and the XD controller, if you have setup a SSL certificate and you are using HTTPS to access StoreFront URL, the communication between StoreFront and the End user device will still with be secure.

Problem Cause

This issue can occur during the following scenarios:

• The user is not assigned to any delivery group.
  Check by opening Desktop Studio > Delivery Groups > Edit Delivery Group > Users and verify that the user that is launching the application is assigned to that Desktop or Application.
• StoreFront is setup to communicate using HTTPS (Port 443) with the Delivery Controller and the controller was not setup for HTTPs.
• A socket was closed on StoreFront server, preventing the user to contact the XML brokers and causing a timeout when enumerating the resources.

Additional Resources

CTX141317 - NetScaler Gateway 10.5, Maintenance Release 54.9
Known Issue: When you use the Set Up NetScaler for XenApp/XenDesktop wizard in NetScaler, apply optimization settings, and bind the cache policy globally, when users log on with the NetScaler Gateway Plug-in and open Citrix Receiver, the applications and desktops do not appear. The following message appears: There are no apps or desktops assigned to you at this time. Citrix recommends disabling the optimization settings.

[From NG_10_5_53_9][#411152]

We are responding to our quickly changing work environment due to COVID-19 and are dedicated to supporting your remote work needs. Use this page as a guide to help you get connected and stay secure.

For My Desktop or requests for desktops to be taken offsite, please submit a departmental request.

Last updated: 06-02-2020

Logging in while off-site

At a minimum, all users will need their Mednet username and password as well as DUO for multi-factor authentication in order to access any remote work options and tools.

What are my options for remote work?

Laptop

If you have been issued a laptop from UCLA Health IT, it is secure and ready for remote work. Be sure you have logged into it at least once on the UCLA Health network before taking it off-site.

Desktop

For requests for desktops to be taken offsite, please submit a departmental request. If you are taking a workstation home, UCLA Health IT will remotely install the required software.

A desktop that is ready to go home will have been validated that the following are installed and working properly:

Adding Applications

1. Checkpoint or Bitlocker Encryption
2. Sophos anti-virus
3. ClearPass OnGuard
4. Global Protect VPN

For assistance from home, join us on Zoom at https://uclahs.fyi/itconnect during regular business hours or call Customer Care at 310-267-CARE(2273) where specialists are available 24/7 to provide support.

When using your personal laptop/desktop, please ensure that the following requirements have been met:

Minimum device requirements

For encryption, BitLocker (Windows) and FileVault (MacOS) are recommended encryption methods for personal computers and are built-in to the Windows/Mac operating systems specified below.

Please ensure that your device meets the minimum device requirements listed below. For detailed information about encryption, visit the Device Security Toolkit.

How do I locate my Windows version?

How do I upgrade my Windows version?

Please note: BitLocker is not available for all Windows versions.

Windows 10 Education downloads are available to students (free).

VisitUCLA on the Hub to upgrade to Windows 10 Education. You will need to register using your '@mednet.ucla.edu' email address.

Virtual Private Network (VPN)

If you have a personal laptop/desktop and use an application that requires direct connection to the Mednet network, you will need to access these resources through our Virtual Private Network (VPN).

In order to get set up you will need to:

• Install OnGuard

Visit GlobalProtect VPN - Remote Access web page for detailed instructions about installing GlobalProtect VPN and OnGuard.

Remote access to your UCLA Health IT desktop will be provided through My Desktop. Below are the requirements for accessing your desktop.

Please note: Access and departmental approval has to be granted before accessing My Desktop. Department Request Form →

• The computer name of the device you wish to access
• Citrix

Tools to facilitate remote work

If you are using a personal computer, you can quickly connect to many applications on the web using just your Mednet login and DUO for multi-factor authentication.

• Mednet email and Office 365 Portal

Download Receiver For Windows - Citrix

Active Mednet account holders who have been authorized to use VPN can access resources that are restricted to our internal network. Generally this means you may authenticate once for the VPN instead of authenticating for each resource.

VPN also allows you to use full versions of the installed applications instead of web-based versions. Examples of resources that require VPN include:

• CareConnect Tip Sheets and eLearnings

Box storage for UCLA Health is a HIPAA-Compliant version of Box available to everyone with a Mednet account. Box is an easy-to-use, cloud-based storage solution that will allow you to access your files in multiple locations and on multiple devices, as well as share your files for external collaboration.

Encryption is required for any mobile device used for any University business.

Microsoft Teams is available to the entire UCLA Health Sciences. Teams is available on desktops, web, and mobile to provide a seamless chat and collaboration experience.

All active Mednet users can utilize web and video conferencing using Zoom. Zoom allows you to invite UCLA Health colleagues and external partners to collaborate and meet online.

Review our Guide for Zoom Attendees and Hosts →

Reminders

Installing The Citrix Workspace For Desktop@UCL On Android ...

Participating employees are expected to take all precautions necessary to secure confidential and proprietary UCLA Health and patient information and prevent unauthorized access to any UCLA Health systems from their offsite location in accordance with UCLA Compliance Policies.

Work done at the remote worksite is considered official business, release or destruction of any records should be handled according to Privacy and Information Security standards. Computerized files are considered official records and shall be similarly protected.

As many of our meetings and learning environments have transitioned to online, it is important to quickly learn best practices for using meeting platforms such as Zoom. Be an informed and empowered meeting host and take precautions to reduce your vulnerability to uninvited attendees. This will ensure the content of your meetings remains secure and safeguarded against disruptions.

Citrix Receiver Ucla

Exercise caution in handling any email with a COVID-19-related subject line, attachment, or hyperlink, and be wary of social media pleas, texts, or telephone calls related to COVID-19. While we do have in place very robust tools to protect our IT systems, our defense against these types of attacks is stronger when each of us does our part.

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